Callback

Ridgeline Plumbing & Heating

Every missed call gets a text in seconds.

Callers who hit voicemail rarely call back. This desk texts them the moment a call rings out, then tracks who replied and who booked.

Missed today

4

calls that rang out

Texts sent

7

all time, automatic

Reply rate

57%

4 callers wrote back

Jobs booked

2

won from missed calls

Missed call log

7 recent
  • Marcus Hale Booked job Simulated

    +15125550142 · 2 hr ago

    Hi Marcus, this is Ridgeline Plumbing & Heating. Sorry we missed your call! We're with a customer right now. Reply with what you need and we'll get back to you within 15 minutes.

  • Unknown caller Texted back Simulated

    +15125550177 · 2 hr ago

    Hi there, this is Ridgeline Plumbing & Heating. Sorry we missed your call! We're with a customer right now. Reply with what you need and we'll get back to you within 15 minutes.

  • Dana Whitfield Replied Simulated

    +15125550108 · 4 hr ago

    Hi Dana, this is Ridgeline Plumbing & Heating. Sorry we missed your call! We're with a customer right now. Reply with what you need and we'll get back to you within 15 minutes.

  • Unknown caller Texted back Simulated

    +15125550193 · 6 hr ago

    Hi there, this is Ridgeline Plumbing & Heating. Sorry we missed your call! We're with a customer right now. Reply with what you need and we'll get back to you within 15 minutes.

  • Tom Okafor Replied Simulated

    +15125550164 · 1 day ago

    Hi Tom, this is Ridgeline Plumbing & Heating. Sorry we missed your call! We're with a customer right now. Reply with what you need and we'll get back to you within 15 minutes.

  • Priya Raman Booked job Simulated

    +15125550136 · 1 day ago

    Hi Priya, this is Ridgeline Plumbing & Heating. Sorry we missed your call! We're with a customer right now. Reply with what you need and we'll get back to you within 15 minutes.

  • Unknown caller No reply Simulated

    +15125550121 · 2 days ago

    Hi there, this is Ridgeline Plumbing & Heating. Sorry we missed your call! We're with a customer right now. Reply with what you need and we'll get back to you within 15 minutes.

Simulate a missed call

Test the flow without calling. Real calls arrive at the webhook below.

Voice webhook

In your Twilio number's voice settings, point "call status" or "no answer" here (HTTP POST):

/webhooks/missed-call

Auto-reply settings

Use {name} and {business}. Keep it under 160 characters to fit one SMS.

Preview Hi Jordan, this is Ridgeline Plumbing & Heating. Sorry we missed your call! We're with a customer right now. Reply with what you need and we'll get back to you within 15 minutes.